Public Outage Notifications
& Service Disruption Updates
TIM’s powerful broadcast alerting tools can send urgent incident alerts, announcements and awareness notifications for a wide array of situations, including outages, media relations alerts, closures and other areas of time-sensitive interest. TIM’s 2-way capabilities can enable automated opt-in programs which allow media and public stakeholders to subscribe to receive alerts for a wide variety of situations. TIM’s inbound messaging capabilities can also capture early warning alerts from the public community about service disruptions or hazards.
& Worker Safety Comms
TIM is a sophisticated broadcast alerting system and stress-tested crisis preparedness solution which is used widely for incident management and automatically verifying the safety and productivity of remote teams. TIM combines SMS (texting), voice broadcast and email seamlessly to enable real-time broadcast alerting and 2-way incident management. Supervisors can trigger group or crisis alerts from their mobile devices by simply sending one SMS, and TIM offers a powerful optional “Are you ok?” safety solution that can enable auto escalation when workers do not verify safety/status or check in at regular intervals.
Customer Account Services
& Brand Loyalty
TIM is used widely for product announcements and customer account alerting. TIM’ powerful cloud platform can integrate with existing HR, CRM, WFM, BCP and ERP systems to extend real-time 2-way mobile alerting, and can become compatible with existing online-managed customer lists and databases. TIM’s 2-way cloud-based admin portal is accessible from anywhere and enables communication to customers for important account payment information. TIM’s inbound capabilities allows customers to use their mobile devices to take surveys, report service disruptions, or even update their own contact information and request a service or address change.