Public Outage Notifications
& Service Disruption Updates

TIM’s powerful broadcast alerting tools can send urgent incident alerts, announcements and awareness notifications for a wide array of situations, including outages, media relations alerts, closures and other areas of time-sensitive interest. TIM’s 2-way capabilities can enable automated opt-in programs which allow media and public stakeholders to subscribe to receive alerts for a wide variety of situations. TIM’s inbound messaging capabilities can also capture early warning alerts from the public community about service disruptions or hazards.

Incident Management
& Worker Safety Comms

TIM is a sophisticated broadcast alerting system and stress-tested crisis preparedness solution which is used widely for incident management and automatically verifying the safety and productivity of remote teams. TIM combines SMS (texting), voice broadcast and email seamlessly to enable real-time broadcast alerting and 2-way incident management. Supervisors can trigger group or crisis alerts from their mobile devices by simply sending one SMS, and TIM offers a powerful optional “Are you ok?” safety solution that can enable auto escalation when workers do not verify safety/status or check in at regular intervals.

Customer Account Services
& Brand Loyalty

TIM is used widely for product announcements and customer account alerting. TIM’ powerful cloud platform can integrate with existing HR, CRM, WFM, BCP and ERP systems to extend real-time 2-way mobile alerting, and can become compatible with existing online-managed customer lists and databases. TIM’s 2-way cloud-based admin portal is accessible from anywhere and enables communication to customers for important account payment information. TIM’s inbound capabilities allows customers to use their mobile devices to take surveys, report service disruptions, or even update their own contact information and request a service or address change.

Telstra Integrated Messaging (“TIM”) is a comprehensive 2-way mobile messaging service delivered through a single user interface for inbound and outbound (2-way) SMS, MMS and email, as well as outbound voice broadcast and social media broadcast capabilities. TIM’s sophisticated online administration enables use from any web browser, and additional capabilities include voice broadcast, secure messaging and location-aware messaging capabilities. TIM has been used widely for more than 10 years by many of Australia’s largest and best-known energy, utilities and telecommunications companies.

Integrates seamlessly with


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Business Grade
Platform

TIM is a proven an intelligent, geo-redundant and feature-rich software platform that currently delivers message volumes in excess of 50 million mission-critical messages a month worldwide and has demonstrated its ability to handle volume spikes and maintain low message delivery latency and high platform availability.

Trusted & Award-Winning Brand with 24x7x365 Service

TIM is built on award-winning software and is integrated with Telstra network services to offer proven technical platform adaptability and stability to address the bleeding-edge messaging needs of financial institutions. TIM is backed by Telstra’s 24x7x365 highly available support team.

Platform APIs for complete customisation and integration

TIM’s flexible application framework can enable just about any business messaging use case, and TIM’s “Smart APIs” extend 2-way messaging for leading financial institution administration systems, CRM systems, and well as various industry alerting and facility IT systems.

Additional Uses for Utilities & Energy Providers

Remote Logistics

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TIM can integrate SMS into existing IT and business systems and processes to enable automation and remote worker system interaction.

  • Enable workers to use SMS to confirm job completion by using keywords, such as “COMPLETED JOB 1234” &
  • Collect meter-reading messages from remote workers.
  • Use SMS for M2M and telemetry “Wake Up” in remote monitoring solutions using data channels, and for escalation and alerting when remote equipment goes down.
  • Allow workers to report their location, safety status and to communicate back to central IT systems for reporting issues or status of equipment.
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Internal Communication

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TIM is designed to integrate directly with existing calendar systems, scheduling systems, and databases to enable mobile messaging via IP, SMS, MMS, or voice broadcast to any mobile device, anywhere.

  • Send dispatch alerts such as re-routing and weather updates.
  • Send and confirm job vacancy notifications.
  • Enable workers to use mobile devices to log hours at the beginning and end of shifts.
  • Send reminders and confirmations for worker or HR training programs.
  • Allow workers to use mobile devices to report workplace safety or harassment issues.
  • Send mobile reminders and automated schedule changes or updates.
  • Capture employee feedback route directly into corporate systems.
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VPN Token Access

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Use TIM to deliver one-time-passwords via SMS to handsets to validate identity of online account holders.

  • Generates a unique security token which can be sent via SMS to your customers’ and employees’ mobile devices as a One-Time-Password (OTP) for 2nd form of online login identity authentication.
  • Reduces or eliminates the need for physical hardware security tokens.
  • Compatible with RSA SecureID, F5, Citrix, IBM and other 3rd-party OTP systems and can be used when RSA hardware tokens aren’t feasible or desired.
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What to Expect

  • We'll never spam you.
  • We'll email you back.
  • We'll listen to your needs.
  • We'll customise your solution.
  • We'll deliver within 10 days.
  • We'll support you 24x7x365.