TIM Retail

RETAIL
MESSAGING
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Logistics & Operations for Distribution Centres

TIM enables inbound or outbound messaging to be used as a key element of end-to-end inventory, operations, logistics and product delivery processes. For example, workers can use SMS or MMS to communicate back to central inventory and IT systems for reporting low inventory levels or flag slow-moving items. Dispatch alerts can be sent to drivers for re-routing and weather updates, and workers can use mobile devices to log hours at the beginning and end of shifts, or to report their location. Supervisors can use SMS from their mobile phones to trigger group or crisis alerts, and TIM offers an optional safety solution includes auto escalation when workers do not verify safety/status.

Training, OHS and Human Resources Communications

TIM is used by retailers for automation of training reminders, OHS requirements and company-wide or individualised HR announcements. TIM is a powerful broadcast alert system that can use SMS, voice broadcast and email for incident notification. TIM is also equipped with a robust scheduling and reminder capability that can integrate directly with existing training, HR, calendar, and scheduling systems to enable mobile messaging to any mobile device, anywhere. Mobile responses can also be captured and routed back to the originating systems for a round-trip 2-way mobile messaging experience that has more immediacy than email or traditional calling.

Marketing & Customer Loyalty Programs

TIM’s powerful broadcast SMS campaign-management tools integrate with existing retail CRM systems and can easily be combined with online-managed customer lists and databases. This allows TIM to be used for sending real-time mobile product announcements, fuel dockets, promos, coupons and discounts. TIM’s cloud-based platform can enable automated opt-in programs, can be used to notify customers of important account information, and can even enable customers to use their mobile devices to update their own contact information. Finally, TIM’s powerful reporting tools enable marketing campaign management and tracking for improved campaign performance.

Telstra Integrated Messaging (“TIM”) is a comprehensive 2-way mobile messaging service delivered through a single user interface for inbound and outbound SMS, MMS and email. TIM’s sophisticated online administration enables use from any web browser, and additional capabilities include voice broadcast, secure messaging and location-aware messaging capabilities. TIM has been used widely for more than 10 years by many of Australia’s largest and best-known big-box, boutique, and online ecommerce retailers.

Integrates seamlessly with

Business Grade Platform

TIM is a proven an intelligent, geo-redundant and feature-rich software platform that currently delivers message volumes in excess of 50 million mission-critical messages a month worldwide and has demonstrated its ability to handle volume spikes and maintain low message delivery latency and high platform availability.

Trusted & Award-Winning Brand with 24x7x365 Service

TIM is built on award-winning software and is integrated with Telstra network services to offer proven technical platform adaptability and stability to address the bleeding-edge messaging needs of financial institutions. TIM is backed by Telstra’s 24x7x365 highly available support team.

Platform APIs for complete customisation and integration

TIM’s flexible application framework can enable just about any business messaging use case, and TIM’s “Smart APIs” extend 2-way messaging for leading financial institution administration systems, CRM systems, and well as various industry alerting and facility IT systems.

Additional Uses for Retail

Staffing & Fulfilment

TIM includes a unique automated staffing application that is used by retailers for distribution center and retail store shift fulfillment.

Use SMS to easily and quickly offer shifts to potential workers.
TIM has a hierarchical design that allows a customised rollout to each of individual DC or retail store.
TIM enables simple SMS responses from workers to confirm or decline their availability.
TIM automatically captures replies in back-end IT systems used to confirm and fulfill temporary or vacant employee shifts.
TIM can be set up to send SMS reminders automatically to help ensure employees show up on time.

Anti-Harassment Helpline

TIM offers an inbound anti-bullying SMS helpline that can complement your company’s policy against workplace harassment and bullying.

Option to select 100% anonymous masking or “on-the-record” messages.
TIM posters can be placed at all retail locations to advertise the program.
Immediately actionable messages are routed straight to the HR department.
An automatic confirmation message can be sent to the sender to acknowledge information was received, or to provide assurance that all messages are anonymous.
A 2-way (100% anonymous) dialogue can be optionally initiated to obtain further detail from the sender.

Login Identity Validation

Use TIM to deliver one-time passwords via SMS to handsets to validate identity of online account holders.

Generates a unique security token which can be sent via SMS to your customers’ and employees’ mobile devices as a One-Time-Password (OTP) for 2nd form of online login identity authentication.
Reduces or eliminates the need for physical hardware security tokens.
Compatible with RSA SecureID, F5, Citrix, IBM and other 3rd-party OTP systems and can be used when RSA hardware tokens aren’t feasible or desired.

RETAILMESSAGING