Logistics & Operations for Distribution Centres
TIM enables inbound or outbound messaging to be used as a key element of end-to-end inventory, operations, logistics and product delivery processes. For example, workers can use SMS or MMS to communicate back to central inventory and IT systems for reporting low inventory levels or flag slow-moving items. Dispatch alerts can be sent to drivers for re-routing and weather updates, and workers can use mobile devices to log hours at the beginning and end of shifts, or to report their location. Supervisors can use SMS from their mobile phones to trigger group or crisis alerts, and TIM offers an optional safety solution includes auto escalation when workers do not verify safety/status.
Training, OHS and Human Resources Communications
TIM is used by retailers for automation of training reminders, OHS requirements and company-wide or individualised HR announcements. TIM is a powerful broadcast alert system that can use SMS, voice broadcast and email for incident notification. TIM is also equipped with a robust scheduling and reminder capability that can integrate directly with existing training, HR, calendar, and scheduling systems to enable mobile messaging to any mobile device, anywhere. Mobile responses can also be captured and routed back to the originating systems for a round-trip 2-way mobile messaging experience that has more immediacy than email or traditional calling.
Marketing & Customer Loyalty Programs
TIM’s powerful broadcast SMS campaign-management tools integrate with existing retail CRM systems and can easily be combined with online-managed customer lists and databases. This allows TIM to be used for sending real-time mobile product announcements, fuel dockets, promos, coupons and discounts. TIM’s cloud-based platform can enable automated opt-in programs, can be used to notify customers of important account information, and can even enable customers to use their mobile devices to update their own contact information. Finally, TIM’s powerful reporting tools enable marketing campaign management and tracking for improved campaign performance.