TIM’s powerful mass broadcast SMS text alerting tools are used to send urgent incident alerts, time-sensitive announcements and real-time public update notifications typically required during power outages, weather-related alerts, traffic accidents, road closures and a wide variety other time-sensitive situations. TIM is stress-tested in its ability to combine 2-way SMS and email alerting, as well as 1-way voice broadcast messaging into a powerful broadcast notification solution. TIM allows 2-way Q&A between public officials and citizens, and TIM includes a sophisticated targeting facility that enables targeting time-sensitive information only to those who have subscribed to receive it.
Operational Communication for Incident Management
TIM is widely used as a crisis preparation tool to alert standby teams and volunteers in a variety of industries in Australia, ranging from oil refineries, mining, construction, to universities and local and national government agencies. TIM’s online portal is equipped with highly sophisticated and highly evolved settings and setup tools to enable advance-warning automation, and because large-group alerts can also be triggered on-demand from a mobile device in the field, TIM is an ideal real-time response technology that can be effectively integrated into a crisis-management and business continuity plan.
TIM’s 2-way broadcast messaging capabilities enable contact centres to use SMS to better service the hard of hearing and can also be used to reduce incoming calls and online help tickets by using SMS, email and voice notification to push urgent information to customers prior to calls or enquiries. TIM’s opt-in subscription management tools can allow customers to subscribe to receive alerts for a wide variety of situations, and TIM’s inbound messaging capabilities can be set up to capture early warning alerts from customers and the public community about potential issues, service disruptions or hazards. TIM integrates seamlessly into existing command and control systems and workflows to extend real-time 2-way mobile alerting to those systems, and can become compatible with existing online-managed customer lists and databases.