TIM Incident Notification -TIM Incident Notification

INCIDENT
COMMUNICATION
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Public Safety
Alerting

TIM’s powerful mass broadcast SMS text alerting tools are used to send urgent incident alerts, time-sensitive announcements and real-time public update notifications typically required during power outages, weather-related alerts, traffic accidents, road closures and a wide variety other time-sensitive situations. TIM is stress-tested in its ability to combine 2-way SMS and email alerting, as well as 1-way voice broadcast messaging into a powerful broadcast notification solution. TIM allows 2-way Q&A between public officials and citizens, and TIM includes a sophisticated targeting facility that enables targeting time-sensitive information only to those who have subscribed to receive it.

Operational Communication for Incident Management

TIM is widely used as a crisis preparation tool to alert standby teams and volunteers in a variety of industries in Australia, ranging from oil refineries, mining, construction, to universities and local and national government agencies. TIM’s online portal is equipped with highly sophisticated and highly evolved settings and setup tools to enable advance-warning automation, and because large-group alerts can also be triggered on-demand from a mobile device in the field, TIM is an ideal real-time response technology that can be effectively integrated into a crisis-management and business continuity plan.

Contact Centre
Communications

TIM’s 2-way broadcast messaging capabilities enable contact centres to use SMS to better service the hard of hearing and can also be used to reduce incoming calls and online help tickets by using SMS, email and voice notification to push urgent information to customers prior to calls or enquiries. TIM’s opt-in subscription management tools can allow customers to subscribe to receive alerts for a wide variety of situations, and TIM’s inbound messaging capabilities can be set up to capture early warning alerts from customers and the public community about potential issues, service disruptions or hazards. TIM integrates seamlessly into existing command and control systems and workflows to extend real-time 2-way mobile alerting to those systems, and can become compatible with existing online-managed customer lists and databases.

Telstra Integrated Messaging (“TIM”) is a comprehensive 2-way mobile messaging service delivered through a single user interface for inbound and outbound SMS, MMS and email. TIM’s sophisticated online administration enables use from any web browser, and additional capabilities include voice broadcast, secure messaging and location-aware messaging capabilities. TIM has been used widely for more than 10 years by many of Australia’s largest and best-known companies and local and national government agencies.

Integrates seamlessly with

Business Grade
Platform

TIM is a proven an intelligent, geo-redundant and feature-rich software platform that currently delivers message volumes in excess of 50 million mission-critical messages a month worldwide and has demonstrated its ability to handle volume spikes and maintain low message delivery latency and high platform availability.

Trusted & Award-Winning Brand with 24x7x365 Service

TIM is built on award-winning software and is integrated with Telstra network services to offer proven technical platform adaptability and stability to address the bleeding-edge messaging needs of financial institutions. TIM is backed by Telstra’s 24x7x365 highly available support team.

Platform APIs for complete customisation and integration

TIM’s flexible application framework can enable just about any business messaging use case, and TIM’s “Smart APIs” extend 2-way messaging for leading financial institution administration systems, CRM systems, and well as various industry alerting and facility IT systems.

Advanced Tools for Incident Management

Subscriber List Management

TIM can integrate SMS into existing IT and business systems and is compatible with existing online-managed customer lists and databases.

Allow public citizens or internal workers to “opt in” to lists for any topic, and let TIM manage the list automatically.
Send targeted alerts to the public based on subscriber list preferences.
Establish lists of “standby” teams for crisis management
Include groups of volunteers as additional recipients either in automated (pre-planned) or manual (real-time) scenarios.

Customisation & Templates

TIM allows templates to be created in advance that combine SMS, email or voice broadcast settings, specific group lists, and customised text for each situation.

Simultaneously alert your incident management team and the public with different information.
Send automated responses based on event triggers from remotely monitored equipment or systems.
Create unique, custom templates for each situation, and automatically append the most recent subscriber and contact database lists.

Real-Time Management

TIM alerts can be triggered from any web browser or from a mobile device in the field. The system can be pre-configured for real-time response, and scheduling capabilities enable advanced follow-up and ongoing incident management.

Trigger a business continuity process for a safety issue from a mobile phone (for example, a bush fire or work accident)
React in real time to an unexpected safety concern on a university campus by independently alerting the various school campus groups (students, parents, teachers, and emergency response staff) with specific pre-configured information for each group.
Manage ongoing communications after the initial incident with scheduled messages with pre-configured or manually created text and group distribution lists.

INCIDENT COMMUNICATION

Public Safety Alerting