STAFFING & ON-CALL
SHIFT FULFILLMENT
APPOINTMENTS
& WAIT LISTS
URGENT HOSPITAL
NOTIFICATION
Use SMS to automate your staffing and shift fulfillment process.
Schedule Shifts Quickly & Efficiently
Supplement your current staffing software with TIM mobile platform to more easily share and fill open shifts for on-call staff, nurses, caretakers, temporary workers, and contractors with SMS messages.
PRE-DEFINED WORKER GROUPS
Create unlimited worker ‘pools’ to target available on-call nurses, doctors, caretakers, or temporary worker candidates using configurable availability parameters for each candidate.
AUTOMATED SHIFT OFFERS
Send automated text messages to offer shifts to candidates. Simply specify the shift details and tell TIM which groups to ask, and TIM will only ask candidates who are available.
FIRST TO RESPOND METHOD
To accept a shift offer, candidates simply reply to their SMS with a ‘Y’. TIM awards the shift to the first to respond, and politely notifies everyone else that the shift is filled.
REMINDERS & CONFIRMATIONS
TIM sends automatic reminders to ensure your candidates don’t forget they committed to the new shift, which helps ensure that the shift is successfully covered.
Use SMS to reduce your Failure-to-Attend rates due to forgotten appointments and lengthy wait list queues.
Send Automated Appointment Reminders
Use TIM to handle appointment changes and send automated appointment reminders to patients to improve failure-to-attend rates and shorten waiting list queues.
AUTOMATED SMS REMINDERS
Automated SMS reminders are a proven tool for reducing failure-to-attend rates. SMS can remove the need for costly phone calls, and unlike email the SMS messages will reach your patients wherever they are with their mobile phones.
SMS APPOINTMENT MANAGEMENT
Reduce failure-to-attend rates by allowing patients to cancel, reschedule, or provide additional info right from their mobile devices. Their responses are captured and automatically processed by TIM and updated in your scheduling systems.
MANAGE LONG WAIT LISTS WITH SMS
Help manage and even reduce long wait lists and queues by automating status updates and re-confirming appointments at certain intervals via SMS. Patients can also interact with your systems via SMS to confirm or reschedule appointments.
INTEGRATE SMS INTO HOSPITAL SYSTEMS
TIM Hospital Communicator integrates with most hospital scheduling, calendar and contact database systems to extend your scheduling capabilities to include SMS as a tool for appointment management.
Provide a rapid broadcast notification system and 2-way SMS throughout the hospital.
Communicate Easily During Emergencies
Use the TIM online broadcast notification portal to rapidly send time-sensitive information via SMS to various groups of people anywhere.
PREPARED FOR URGENCY
In advance, you will create your templates and group lists and your message templates (for example, different templates and lists for your various hospital staff groups, doctor groups, specialists, and first responders, etc.). Or, import group lists and contacts from existing hospital IT systems.
RAPID RESPONSE CAPABILITY
Trigger alerts from any web browser, whether you are on or off hospital premises at any time of the day or night. In fact, broadcasts can even be initiated using SMS from your mobile device.The system is pre-configured so you can quickly deploy time-sensitive information to the right people from wherever you are.
ADAPT TO EACH SITUATION
Add customised content to broadcast messages, and use TIM Hospital Communicator to combine group lists, request delivery confirmations and view real-time reporting during an event. Send ad hoc notifications anytime, or schedule automatic delivery of pre-written or pre-recorded broadcast messages.
ONGOING SITUATION MANAGEMENT
TIM can be used to provide ongoing communication during and after the event. SMS is a powerful way to verify worker staff safety & status, and TIM’s ‘Are you OK?’ StaffSafe application can track responses and can be set to automatically escalate if no response is received based on duration rules you establish.
Design customised SMS programs that go beyond the walls of the Hospital.
CREATE CUSTOM 2-WAY MESSAGING PROGRAMS
TIM Hospital Communicator can also be used creatively for unique 2-way interactive mobile experiences for a variety of hospital programs, extending hospital programs to the entire community.
AWARENESS PROGRAMS
Create interactive health awareness campaigns like, “Text DIABETES to ### learn more”
Target blood & organ donors with campaigns like, “Text DONATE to ### get a link to more info”
Encourage lab screening programs with campaigns like, “Text SCREENING to ### for our schedule”
MOTIVATION & ADHERENCE
Promote nutrition programs with campaigns like, “Text NUTRITION to ### for monthly tips”
Send infant immunization reminders and information with automatically scheduled SMS messages
Remind patients about prescription medicine pickups following their appointments
DAILY OPERATIONS
Deliver financial reminders to patients for payments due or updates to insurance claims
Send messages like “Your laboratory results are ready to view, just log on at {URL}”
Let staff alert you when inventory is low in different rooms with a quick text message to the TIM system
Seamless integrations with existing systems and award-winning Telstra software.
About Telstra Integrated Messaging (TIM)
Telstra Integrated Messaging (TIM) is widely used by hundreds of hospital customers and thousands of business and government entities in Australia.
TIM is a proven intelligent, geo-redundant and feature-rich software platform that currently delivers message volumes in excess of 50 million mission-critical messages a month worldwide and has demonstrated its ability to handle volume spikes and maintain low message delivery latency and high platform availability.
VERSATILE 2-WAY
Comprehensive 2-way messaging through a single user interface for inbound and outbound email, SMS, and MMS. Additional capabilities include voice broadcast, secure messaging and location-aware messaging capabilities.
TRUSTED BRAND
Telstra has been trusted for more than 10 years by major Australian school systems, commercial banks, government agencies, businesses and emergency services for mission-critical messaging and an extremely diverse set of use.
AWARD-WINNING
TIM Hospital Communicator is built on an award-winning software platform and offers proven technical platform adaptability and stability to address the evolving messaging needs of any school.
SECURITY OPTIONS
HTTPS and FTPS access, secure messaging and 2-factor authentication via SMS for password protection are just a few examples of Soprano’s commitment to enabling a secure environment.
LIST MANAGEMENT
Manage contacts, groups, and distributions lists with permission/consent management (opt-in and opt-out). Control hierarchical role-based and permissions-based visibility management for each group.
REPORTING & ANALYSIS
Powerful real-time and scheduled reporting that can enable viewing TIM system data across the entire school, for each individual group, or for each individual user.
API INTEGRATION
“Smart APIs” extend 2-way messaging for leading hospital administration systems, patient information systems, and various alerting and facility IT systems.
24/7 SUPPORT
TIM Hospital Communicator is backed by Telstra’s 24x7x365 highly available support team.
CUSTOMIZABLE
Flexible application framework to enable just about any business messaging use case.
Getting started is easy.