Overview
All-in-one Messaging Solution
- SMS, MMS , & Voice Broadcast
- 100% Cloud Based Environment
- Enterprise Grade Performance
- Integrated with Telstra Billing
- Hierarchical Platform
- Advanced Messaging Rules
- Administrative Controls
- Configurable User Profiles
- List Management (opt in, opt out)
- Cost Management
Customisation
Advanced Customisation
INPUTS
Your manual business processes
Your Internal Systems
- Integration APIs include HTTP/S, SMTP, WSDL, SMPP, JAVA, .NET
Your 3rd Party Systems
- CRM, HR, ERP systems
- MS Outlook
Your existing information sources
- Subscriber / group lists
- Calendars / schedules
Results
Automation
Control
Consolidation
Mobile Communication
- Inbound and outbound
- Cross-carrier
- SMS & MMS
- Legitimate paths
- High-volume ready
- Secure options
Applications
Archival
Reporting
Technical Support
Hierarchical
Hierarchical Platform Design
Permissions Management to enable rolling out to multiple departments, divisions, regions and accounts
Enables:
- "Master" or "Restricted" access
- Manage cost center allocations
- Assign licenses to sub-accounts
- Controls for sharing content
- Limited or full-visibility reports
Enterprise Grade
Enterprise Grade Platform
Online Cloud-Based Platform
- Highly redundant and duplicated architecture
- Full DR capabilities
- Dual SMSC configuration
- Storage Area Network architecture
- Carrier grade back-up and restore systems
Enterprise-Grade Architecture
- Telstra-hardened server architecture
- Proven high-grade application software and support
- Fully alarmed and monitored systems and services
Integrations
Ready For Integration
INTERNAL SYSTEMS
- IT alarming systems
- Scheduling systems
- Tracking systems
- Calendars
3RD PARTY SYSTEMS
- HR, CRM, ERP
- SAP
- Oracle
- MS Outlook
APIs ENABLE
- 2-way Messaging.
- SMS, MMS
- Inbound and Outbound
- Cross-carrier
- Group notification
- Voice Broadcast
- Scheduling
- Batching
- Throttling
- Delivery Tracking
- List management
- Reply Pouting
- Password authentication
- Reports
Support
24x7x365 Enterprise Support
Performance
- Telstra Internal Platform Alarm Monitoring (24x7x365)
- Telstra Internal Fault Tolerance and Resolution (high-availability SLAs*)
Telstra Support
- High-quality Service and Assurance for network and billing related issues
- 24x7x365 Enterprise Help Desk
- Toll-free
- Issue resolution line
- Notification of Planned Outages
Premium Support
- Optional premium ‘Concierge Service’ provided by Soprano
- 24×7 direct assistance for the software platform
- Up to 10 hours per month.
- Email and Phone
- 20 minute Response Time
* Internal target objectives only and not guaranteed or subject to any service level rebate.