Overview

All-in-one Messaging Solution

  • SMS, MMS , & Voice Broadcast
  • 100% Cloud Based Environment
  • Enterprise Grade Performance
  • Integrated with Telstra Billing
  • Hierarchical Platform
  • Advanced Messaging Rules
  • Administrative Controls
  • Configurable User Profiles
  • List Management (opt in, opt out)
  • Cost Management

Customisation

Advanced Customisation

INPUTS

Your manual business processes

Your Internal Systems

  • Integration APIs include HTTP/S, SMTP, WSDL, SMPP, JAVA, .NET

Your 3rd Party Systems

  • CRM, HR, ERP systems
  • MS Outlook

Your existing information sources

  • Subscriber / group lists
  • Calendars / schedules

Results

Automation
Control
Consolidation

Mobile Communication

  • Inbound and outbound
  • Cross-carrier
  • SMS & MMS
  • Legitimate paths
  • High-volume ready
  • Secure options

Applications
Archival
Reporting
Technical Support

Hierarchical

Hierarchical Platform Design

Permissions Management to enable rolling out to multiple departments, divisions, regions and accounts

Enables:

  • "Master" or "Restricted" access
  • Manage cost center allocations
  • Assign licenses to sub-accounts
  • Controls for sharing content
  • Limited or full-visibility reports

Enterprise Grade

Enterprise Grade Platform

Online Cloud-Based Platform

  • Highly redundant and duplicated architecture
  • Full DR capabilities
  • Dual SMSC configuration
  • Storage Area Network architecture
  • Carrier grade back-up and restore systems

Enterprise-Grade Architecture

  • Telstra-hardened server architecture
  • Proven high-grade application software and support
  • Fully alarmed and monitored systems and services

Integrations

Ready For Integration

INTERNAL SYSTEMS

  • IT alarming systems
  • Scheduling systems
  • Tracking systems
  • Calendars

 

3RD PARTY SYSTEMS

  • HR, CRM, ERP
  • SAP
  • Oracle
  • MS Outlook

APIs ENABLE

  • 2-way Messaging.
    • SMS, MMS
    • Inbound and Outbound
    • Cross-carrier
    • Group notification
  • Voice Broadcast
  • Scheduling
  • Batching
  • Throttling
  • Delivery Tracking
  • List management
  • Reply Pouting
  • Password authentication
  • Reports

Support

24x7x365 Enterprise Support

Performance

  • Telstra Internal Platform Alarm Monitoring (24x7x365)
  • Telstra Internal Fault Tolerance and Resolution (high-availability SLAs*)

Telstra Support

  • High-quality Service and Assurance for network and billing related issues
  • 24x7x365 Enterprise Help Desk
    • Toll-free
    • Issue resolution line
    • Notification of Planned Outages

Premium Support

  • Optional premium ‘Concierge Service’ provided by Soprano
  • 24×7 direct assistance for the software platform
  • Up to 10 hours per month.
    • Email and Phone
    • 20 minute Response Time

* Internal target objectives only and not guaranteed or subject to any service level rebate.